I'm still looking into why, and due to a very annoying difference in time (i.e. their being several hours behind us folk in the UK), is making contacting them a little difficult. I have ruled out an issue with DNS as they're resolving absolutely fine, and trying to load the site via IP instead of hostname, yields the same results.
Looking at a tracert result indicates the problem is inside the FluidHosting network as there's no timeouts or such.
If you've got contacts at FluidHosting that are available at this time of day, perhaps you'll have more luck contacting them than I'm having at present (as an aside, I verified the status via several routes, just to ensure the problem wasn't at this end).
/edit
Attempts to phone them via the number listed in their WhoIs (860-656-6191) results in a message telling me the number is not in service. Oh dear.
/edit 14:06 GMT London
Everything seems to be back up and running folks. A comment further down (thanks Mark_H! :o) ) suggests the problem was their entire DC going down. Again however, no idea this point as to what caused it to do so. Hopefully FluidHosting themselves will post information on what happened, to their site.
/edit 14:46 GMT London
I've just checked the FluidHosting forums and found this (posted by "FH-John"), which explains what happened;
The problem was caused by a temporary fault in our core switch. This fault resulted in the switch allowing ping, and intra-network traffic, while effecting other protocols such as HTTP from reaching our network.
The thread is at the URL below, though you've got to be registered on their forums to see it (not entirely sure why). There's nothing on their homepage about this issue.
http://forums.fluidhosting.com/showthread.php?t=4076
Posts
14 comments:
I have the same problem. My sites are down and I can't access anything
we have the same problem in Greece. all our sites are down and we can't access anything
I can't access my sites. I'm in the US. All phone calls go to voice mail. This is scary. What now?
I'm working on it. I'll update the blog when I have more details.
I just got through this time calling (800) 653-1019, same # I called before. Spoke to Gama (?) and he said the whole data center is down. Should be up in 30 minutes to one hour. That's probably just a random guesstimate. We'll see...
Thanks for letting me know.
Tried that number too and it went to voicemail :o( (guess it's a hit and miss)
Thanks for the information.
If anyone has more details about the problem please let us know.
For once I see an actual use for Twitter and fluidhosting doesn't seem to have an account. This would be a good way to at least say 'working on it'.
Now my host is ok!
it seems that the problem was resolved and everything seems to work fine.
Ditto, my sites are up. Now the question is; did we lose email during down time. I don't have any new messages in my Inbox since checking last night.
Lucky I found this blog- my users were driving me nuts! This was the only site I could find with any info on the situation. Fluidhosting should definitely look into twitter or some other way of notifying it's users when there's problems. Hopefully we're back up for good.
If your e-mail goes through their datacenter then chances are, that'll have gone down aswell (though can't comment on whether the e-mails themselves will have been lost as that would depend entirely on how they've got it setup).
Hello,
Glad everything works well right now. Our contact number is 1(800)653-1019.
@Mark_H, we just created our Facebook page and twitter. We hope that this will serve as our secondary notification tools to inform you about critical alerts, scheduled maintenance, news, new features, improvements, also discounts and deals. An official email regarding FB and Twitter to all customers will be sent within the next few days. Cheers!
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