Blog for hpHosts, and whatever else I feel like writing about ....

Friday, 7 March 2014

Oi GoDaddy!

For the billionth time - retrain your staff so they are capable of identifying your own damn ranges!. Hint, if I send you a report, it's because the IP = YOUR ASN!, and these are checked with the various registries prior to sending. If your abuse dept/support staff (quite why the support staff reply to abuse reports instead of the abuse dept, is beyond me) are uncapable of learning something so basic - replace them with people that are, it's not rocket science.

I wish the following were a one off, but these are becoming rather frequent replies.

Customer Inquiry

Dear Sir/Madam,

Thank you for bringing this to our attention. At this time we have determined the reported website is hosted elsewhere. If you would like to take further action regarding the content on this website, we recommend you contact the hosting provider directly.

Please contact us if you have any further issues.


Customer Security Advisors

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