Alas it seems Slider51 (he's the guy I mentioned previously) has learnt the hard way that not doing research on a company before using them, is a bad idea.
After spending 90 minutes on the phone to CyberDefender to get his money back, he's been told they will only refund less than half of it, as their money back guarantee apparently only covers their software (you know, the software they NEVER USED TO BEGIN WITH), and doesn't apparently support their "technical support" connecting to his computer, to fix the problem using someone else's software. How lovely.
See Slider51's full details at;
What CyberDefender obviously fail to note, is that Slider51 is fully within his rights to contact his credit card company and ask them to do a charge back - something I am hoping he'll do, and there is bugger all CyberDefender can do about it.
Lessons to learn?
1. NEVER use CyberDefender
2. ALWAYS do research on a company before using them (little hint, if they're listed in hpHosts - avoid them like the plague they are)
3. If a program will ONLY scan for free, but requires you to pay them to fix/remove something - AVOID IT!
A lesson CyberDefender should learn however, is that whilst they continue with these extremely bad and scammy practices, there will be people like me watching them - ready to publicize it in the hopes it will prevent someone else being scammed by them.
If only CastleCops hadn't shut down, or the WayBack Machine had kept an archive of the thread on CD.
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