Reporting abuse to APS Telecom/3FN? Your wasting your time

I reported one of their customers some time ago, and after receiving absolutely no response, decided to try other methods of contacting them - both via telephone and MSN, neither resulted in my being able to get in touch with them.

Because of this, I went above their heads, and got in touch with their upstream provider, Above.net. They sent the following to their customer;

AboveNet has received a notification from a concerned party that suggests they were sent a virus/malware from an IP address associated with your network. All pertinent data is included below. In an effort to resolve this issue as quickly as possible, we request your assistance investigating this activity.

We would appreciate your immediate attention and response to this matter.

AboveNet reserves the right to block all service from this IP until a resolution is received.

This resulted in my receiving a CC of APS/3FN's reply to Above.net;

Thank you for information. We checked up information about sites which led in attachment.

Site of gagged-bondage.com cleared ot illegal information.
Site of hentai-inc.com closed.

On other sites we did not find out illegal activity or materials. If you have more other more detailed information about it I will extremely thank if you will give her.

We did not get before letters ot [REMOVED].

--
Sergey Dubenco
icq # 108371

Where [REMOVED] is my e-mail address.

Sergey's response however, is absolute rubbish as I DID send them reports of abuse, and have copies of the reports I sent them. More interestingly, Sergey also seems to have completely ignored the other sites I reported, instead opting to mention only two of them.

Annoyed with Sergey's response, I sent him the following reply (CC'd to above.net);

Mr Dubenco,
Thank you for your e-mail.

I am very surprised that you could not find malicious content on the sites I referenced, as there are plenty of sites providing evidence of such. For example;

http://msmvps.com/blogs/spywaresucks/archive/2008/10/01/1649358.aspx
http://www.malwarebytes.org/forums/index.php?showtopic=2186
http://www.bobbear.co.uk/icauditandconsulting.html
http://www.temerc.com/forums/viewtopic.php?f=10&p=3433480

There is even documented evidence of abuse from a wider selection of your IP block;

http://spamhuntress.com/2007/12/01/2161955820/
http://spamtrackers.eu/wiki/index.php?title=Expert_Delivery
http://www.malwaredomainlist.com/forums/index.php?topic=1935.0
http://www.gofuckyourself.com/showthread.php?t=847383

As to your not receiving an e-mail from me, I sent the following to abuse@3fn.net on October 5th, and then again on October 10th 2008 (Subject: "Abuse report for h4cky0u.org"). Ref:

http://hphosts.blogspot.com/2008/10/enom-another-bleedin-joke.html

The following is the content of that e-mail;

*******************************************************************
BEGIN
*******************************************************************
Ref: h4cky0u.org (IP: 216.195.56.228), Registrar: Enom, Host: APS Telecom

I am reporting this group as they are actively involved in illegal activity such as hacking MSN/ICQ/AIM/MySpace/Yahoo/Hotmail and Gmail accounts;

The Hotmail hacks thread
http://www.h4cky0u.org/viewtopic.php?f=3&t=4933

The Yahoo hacks thread
http://www.h4cky0u.org/viewtopic.php?f=3&t=5559

The Gmail hacks thread
http://www.h4cky0u.org/viewtopic.php?f=3&t=5560

MSN/ICQ/AIM/MySpace
http://www.h4cky0u.org/viewtopic.php?f=3&t=29170

Further to this, they are also heavily involved in SQL exploits and RFI (Remote File Injection) attacks;

http://www.h4cky0u.org/viewtopic.php?f=3&t=30223
http://www.h4cky0u.org/viewtopic.php?f=3&t=30222
http://www.h4cky0u.org/viewtopic.php?f=3&t=30068
http://www.h4cky0u.org/viewtopic.php?f=3&t=30207
http://www.h4cky0u.org/viewtopic.php?f=3&t=29950

Further to this, they are also involved in hacking bank accounts, such as;

http://www.h4cky0u.org/viewtopic.php?f=3&t=29883
http://www.h4cky0u.org/viewtopic.php?f=3&t=29747

Since this website is hosted in the US, this e-mail has also been CC'd to the FBI.
*******************************************************************
END
*******************************************************************

And what did Sergey have to say about this? Well, absolutely nothing it seems, as I've received no further response. I've re-sent this a few mins ago.

I've just got off the phone with Above.net a few minutes ago as I've severely lost patience with APS/3FN, and they've advised me that their abuse dept will give me a call back. I'll let you know what transpires.

Needless to say, just like regtime.net, APS Telecom/3FN, seem to be more interested in the money they are making from their customers, than dealing with abuse.