On October 1st, I sent the following abuse report to eNom concerning h4cky0u.org, one of their customers;
5 days later, they responded with an auto-reply, to tell me in no uncertain words, that the abuse e-mail address I'd sent the report to, was not monitored and that I should instead, send the abuse report via their website (in short, my sending an abuse report to their abuse e-mail address was a complete waste of time).
Fine, I decided to send the report via their website - and what happened? The damn report was forwarded to their abuse e-mail address! (and I know this because they sent me a CC of the report I sent, with my address in the From and CC box, and their abuse dept's e-mail address (email@example.com) in the To box). Okay, this is just getting annoying.
More annoyingly however, is that 10 minutes after sending the report via the website, I received the following from their abuse department, which again, looks very much like a form letter auto-reply;
eNom's taking 5 days to send an auto-reply is bad enough, and then telling me that the abuse e-mail address is not monitored is annoying - but to then tell me they cannot deal with an abuse report for one of their customers, simply because they aren't providing the hosting, is an absolute joke!.
Many other registrars WILL deal with these, and WILL shut down the domain involved - why won't eNom? Indeed, whilst certainly not a fan of Directi, they have shut down domains I've reported (okay, it's taken a bit of work, but they've done it), and other registrars that AREN'T crime friendly, have also shut down domains I've reported.
I suppose I should just consider myself lucky that they bothered responding at all. The sites hosting company (APS Telecom/3FN) haven't bothered (trying to phone either of these results in it ringing for a bit, then going straight to answer phone, and contrary to 3FN's website, their 24 hour MSN support is err, offline!), nor have whoisprivacyprotect.com, which the domain is using to hide the registrants details.